FAQS
How it works
Where can I pick up my bag?
We have three locations in New Brighton. See our Contact page for locations and pick up times.
Make sure when you order you select the right product for your location.
Are you at St Faiths?
We are not based at St. Faiths, but we are doing similar work providing affordable produce for our community. Their bags are a great option if Saturdays don't work for you, or you don't want to order online.
Where does the leftover food go?
Unsold fruit and vegetables are donated to Community Fridge and Pantry New Brighton (Foodbank), on Hawke Street.
Is the food grown locally?
The produce is sourced from local New Zealand growers. Some fruits like bananas and mandarins can be imported.
Where does the profit go?
The product is priced to cover operational costs only. This community food supply is not for profit.
My church/school/social organisation would benefit from this
Please let us know if you wish to expand this scheme to your organisation.
Orders
How do I buy?
Check out our About page for how to order!
Do you deliver?
No, sorry.
Can I choose what goes in my bag or swap something?
Because of the way we order our produce, it's not possible to choose what goes in your bag.
How do I change/cancel an order?
If you've placed a one-off order by accident, please email us before Thursday at 6pm, and we will cancel your order.
If you signed up for a subscription, you'll receive an email from our subscription App, Appstle - open that email and click "manage subscription" from there you can cancel or change your subscription, or skip a week.
Ho do I access my subscription?
You'll receive an email for any orders or subscriptions you order. To see them open the email and follow the link.
How do subscriptions work?
Simply select the subscription option when you add a product to cart. Once you place your order you'll receive an email about your subscription (this make take several minutes). You can click the link in this email to view, change or cancel your subscription at any time.
What happens if I forget to pick up my order?
If you forget to pick up your order it will be donated to someone in need in the community.